Frequently Asked Questions (FAQ)

The following are frequently asked questions about our apparel products to help you better understand our goods and services:

I. Size and Fit

Q1: How do I choose the right size?

A: We recommend referring to the size chart on the product details page, and choosing based on your height, weight, and wearing habits. If you are unsure, please contact customer service for advice.

Q2: Is the fit more fitted or loose?

A: Different styles have different fits (e.g., fitted/standard/loose). Please check the product page for details.

II. Product and Fabric

Q3: Is the fabric comfortable?

A: We select soft, breathable, and durable fabrics, balancing comfort and everyday practicality.

Q4: Will the clothes fade or deform?

A: We recommend washing and caring for the garment according to the washing and care instructions to effectively reduce fading or deformation.

III. Orders and Payment

Q5: Which payment methods are supported?

A: We support most major online payment methods. Please refer to the checkout page for details.

Q6: Can I modify or cancel my order? A: You can contact customer service to request modifications or cancellations before shipment. Orders already shipped may not be able to be changed.

IV. Shipping and Logistics

Q7: How long does it take for my order to be shipped?

A: Generally, shipment will be arranged within 1-3 business days after successful payment.

Q8: How long does delivery take?

A: Standard Delivery: Estimated delivery in 5-10 business days. Express Delivery: Estimated delivery in 3-7 business days. The specific time depends on the region and logistics situation.

Q9: How do I track the logistics information?

A: After shipment, you can check the tracking number and delivery progress on the order page.

V. Returns and Exchanges

Q10: Can I return or exchange items?

A: Eligible items support returns and exchanges. Please contact customer service within the specified time for processing.

Q11: In what situations are returns and exchanges not supported?

A: Items that have been worn, washed, or affect resale are generally not eligible for returns or exchanges.

VI. Billing and Purchase Methods

Q12: Is it a subscription or a one-time purchase? A: All products are one-time purchases and do not involve subscriptions or automatic renewals.

VII. Other Issues

Q13: How do I contact customer service?

A: Please obtain customer service contact information through the “Contact Us” page. We will assist you promptly.

If you have any further questions, please feel free to contact us. We will be happy to help you.